Shipping policy

Last updated: June 26, 2026

Thank you for shopping with Éclat Living. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping charges, tracking, international customs obligations, and what to do if a shipment is delayed, damaged, lost, or returned to the sender.

This Shipping Policy applies to purchases made through www.eclatliving.store. It should be read together with our Return and Refund Policy, Privacy Policy, and Terms of Service.

1. Shipping destinations

Éclat Living ships only to destinations made available during checkout.

Available destinations, shipping services, rates, and delivery estimates may vary depending on:

  • The delivery address;

  • Product availability;

  • Product size, weight, and fragility;

  • The location of the applicable fulfillment facility;

  • Carrier availability;

  • Customs or import restrictions; and

  • Other operational or legal requirements.

If checkout does not accept your address or does not display an available shipping option, we are unable to ship the selected products to that destination at that time.

We reserve the right to restrict or discontinue shipping to a location when reasonably necessary because of carrier limitations, legal restrictions, product restrictions, safety concerns, excessive shipping risk, or circumstances outside our reasonable control.

2. Order processing times

Order processing is the time required to verify, prepare, pack, and transfer an order to a shipping carrier. Processing time is separate from transit time.

Most in-stock orders are processed within 2–5 business days after payment authorization.

Furniture, oversized products, fragile products, special-order items, or products requiring additional handling may require 3–10 business days of processing unless a different estimate is stated on the applicable product page.

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed during weekends, holidays, promotional periods, or outside normal business hours begin processing on the following business day.

Processing may take longer because of:

  • Payment or fraud-prevention review;

  • Incorrect or incomplete customer information;

  • High order volume;

  • Product availability;

  • Supplier or warehouse delays;

  • Severe weather;

  • Carrier disruption;

  • Customs requirements; or

  • Other circumstances outside our reasonable control.

If additional information is needed to process your order, we may contact you using the email address or telephone number supplied at checkout. Failure to respond may delay or prevent fulfillment.

3. Estimated transit and delivery times

Transit time begins after the order has been processed and accepted by the shipping carrier.

Estimated standard transit times are:

  • United States: approximately 3–10 business days;

  • Canada: approximately 7–20 business days;

  • Other international destinations: approximately 10–30 business days; and

  • Furniture, oversized, or special-handling deliveries: approximately 7–25 business days after shipment.

The estimated total time before delivery is the applicable processing period plus the estimated transit period.

For example, a standard United States order that requires three business days of processing and five business days in transit would have an estimated total delivery time of eight business days.

Any product-specific estimate displayed on a product page, during checkout, or in an order confirmation takes priority over the general estimates above.

Delivery estimates are not guarantees unless we expressly identify a delivery date as guaranteed in writing. Carrier estimates may change after an order ships.

4. Shipping charges

Available shipping services and charges are calculated and displayed during checkout before payment is submitted.

Shipping charges may be based on:

  • Delivery location;

  • Product weight and dimensions;

  • Number of products;

  • Fulfillment location;

  • Carrier service;

  • Delivery speed;

  • Oversized or special-handling requirements; and

  • Applicable promotions.

You are responsible for reviewing and accepting all shipping charges before completing your purchase.

A free-shipping promotion may be subject to minimum-purchase requirements, eligible destinations, eligible products, or other conditions disclosed with the promotion.

Unless required by applicable law or stated in our Return and Refund Policy, original shipping charges, expedited-delivery charges, oversized-product fees, and optional delivery-service charges are not refundable for change-of-mind returns.

5. Multiple packages and split shipments

Products may be stored and fulfilled from different warehouses, suppliers, manufacturers, or fulfillment facilities.

As a result:

  • Products in the same order may ship separately;

  • Packages may arrive on different dates;

  • You may receive more than one shipping confirmation;

  • Each package may have a separate tracking number; and

  • Packaging may differ between products.

A partial shipment does not necessarily mean that part of the order is missing. Review all shipping-confirmation messages and tracking numbers before contacting us about an incomplete order.

You will not be charged additional shipping solely because we divide an order into multiple authorized shipments.

6. Order confirmation and shipment confirmation

After placing an order, you should receive an order-confirmation email at the address provided during checkout.

An order-confirmation email confirms that we received your order. It does not necessarily mean that the order has been accepted, processed, or shipped.

When an order or part of an order ships, we will send a shipment-confirmation email when tracking information is available.

Please review your email address carefully during checkout and check your spam, junk, or promotions folder if you do not receive an expected message.

7. Tracking information

Tracking information is provided when available from the carrier or fulfillment partner.

Tracking may require 24–72 hours after shipment confirmation to display movement or carrier scans. A shipping label may be created before the carrier performs its first physical scan.

Tracking updates are supplied by the carrier. Éclat Living does not control the frequency, timing, or accuracy of carrier scans.

International tracking may update less frequently while a package is:

  • Traveling between countries;

  • Awaiting customs clearance;

  • Being transferred between carriers; or

  • Moving through a local postal network.

If tracking has not updated for an extended period, contact us at eclat@eclatliving.store with your order number.

8. Shipping addresses

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, confirm the accuracy of:

  • The recipient’s full name;

  • Street address;

  • Apartment, suite, unit, or building number;

  • City;

  • State, province, or region;

  • Postal or ZIP code;

  • Country;

  • Email address; and

  • Telephone number where requested.

Éclat Living is not responsible for delays caused by incomplete or incorrect information supplied by the customer.

Contact us immediately if you discover an address error. We will make a reasonable effort to update the address, but changes cannot be guaranteed after an order enters processing or fulfillment.

Once an order has shipped, we may be unable to redirect it. Any carrier interception, address-correction, return, or reshipment charge may be the customer’s responsibility where permitted by law.

Changing the address through a carrier’s website does not guarantee successful redirection and may affect delivery eligibility, tracking, or claim coverage.

9. P.O. boxes, military addresses, and restricted locations

Some carriers, suppliers, oversized products, and shipping services cannot deliver to:

  • P.O. boxes;

  • APO, FPO, or DPO addresses;

  • Parcel lockers;

  • Freight-forwarding facilities;

  • Hotels or temporary accommodations;

  • Remote or restricted areas; or

  • Addresses that cannot safely receive the product.

If a selected product cannot be shipped to the supplied address, we may request an alternative address or cancel and refund the affected item.

Delivery to military addresses, remote areas, islands, or territories may require additional time and may have limited tracking.

10. Furniture, oversized, heavy, and fragile products

Furniture, large décor, mirrors, lighting, ceramics, glassware, and other heavy, oversized, or fragile products may require special handling or a specialized carrier.

These orders may:

  • Have longer processing and transit times;

  • Ship separately from smaller products;

  • Require a delivery appointment;

  • Require a signature;

  • Be delivered only to the building entrance, curb, driveway, or another accessible location;

  • Have geographic delivery restrictions; or

  • Incur additional shipping or handling charges disclosed before purchase.

Unless expressly included in the selected delivery service, standard delivery does not include:

  • Assembly;

  • Installation;

  • Wall mounting;

  • Removal of doors or fixtures;

  • Movement through windows or restricted access points;

  • Placement in a specific room;

  • Removal of packaging; or

  • Disposal of an existing product.

Before ordering a large item, measure all doorways, elevators, stairways, hallways, entrances, and intended placement areas. Customers are responsible for confirming that the product can be safely delivered into the property.

Additional charges caused by inadequate access, missed delivery appointments, delivery refusal, required redelivery, or undisclosed site restrictions may be charged to the customer where permitted by law.

11. Delivery appointments and signatures

Certain orders may require a delivery appointment, adult signature, or other confirmation.

The carrier may contact you using the telephone number or email address supplied with your order. You are responsible for responding and arranging access when an appointment is required.

A carrier may return an order after unsuccessful delivery attempts or an extended period without a response.

Do not authorize unattended delivery of a valuable, oversized, or fragile product unless you accept the associated risk and the carrier permits it.

12. Order changes and cancellations

Contact eclat@eclatliving.store as soon as possible if you need to cancel or modify an order.

We will make a reasonable effort to accommodate the request, but cancellation or modification is not guaranteed after an order has entered processing, fulfillment, or shipment.

If an order has already shipped, it must be handled under our Return and Refund Policy after delivery.

Éclat Living is not responsible for carrier charges or additional shipping costs caused by an address or order change requested after fulfillment has begun.

13. Shipping delays

Delivery estimates may be affected by events outside our reasonable control, including:

  • Severe weather or natural disasters;

  • Customs inspections;

  • Carrier congestion;

  • Transportation interruptions;

  • Labor disputes;

  • Public emergencies;

  • Government action;

  • Supplier or warehouse disruption;

  • Incorrect address information;

  • Failed delivery attempts; or

  • Seasonal and promotional order volume.

If we become aware that we cannot ship an order within the timeframe promised at the time of purchase, we will provide an updated estimate and, where required by applicable law, give you the opportunity to accept the delay or cancel the unshipped portion for a refund.

We do not guarantee delivery by a particular event, holiday, birthday, or other date unless we expressly provide a written guaranteed-delivery commitment.

Ordering close to a desired date is at the customer’s risk when no guaranteed service has been purchased.

14. Preorders, backorders, and special-order products

A product identified as a preorder, backorder, made-to-order product, or special-order product will have a separate estimated processing or shipping timeframe.

If an order includes both immediately available and delayed products, we may:

  • Hold the order until all products are available;

  • Ship available products separately; or

  • Contact you to discuss available options.

Estimated preorder and backorder dates may change because they depend on production, suppliers, transportation, and customs.

If a material delay occurs, we will provide an updated estimate and any cancellation option required by applicable law.

15. International shipping

International orders may be shipped from a country other than the customer’s delivery country.

International delivery may be affected by:

  • Customs inspections;

  • Import restrictions;

  • Local postal services;

  • Carrier transfers;

  • Government processing;

  • Public holidays;

  • Required customer identification; or

  • Payment of import charges.

International customers are responsible for ensuring that the products they order may lawfully be imported, possessed, and used in the destination country.

We may cancel an order if a product cannot legally or practically be shipped to the selected destination.

We will not falsify customs documents, undervalue merchandise, or mark a commercial order as a gift.

16. Customs duties, taxes, and brokerage charges

Customs duties, import taxes, value-added taxes, brokerage charges, disbursement fees, and similar government or carrier charges may apply to an international order.

When duties and taxes are expressly shown as collected during checkout, the amount will be included in the order total.

When duties and taxes are not shown as collected during checkout, they may be charged to the recipient by the government, customs authority, postal service, or carrier before or after delivery.

Unless applicable law or the checkout terms state otherwise, the customer is responsible for import charges that were not collected by Éclat Living at checkout.

Éclat Living does not control customs assessments and cannot guarantee the amount that may be charged. Contact your local customs authority before ordering if you need an estimate.

Refusing an international delivery because of unpaid customs charges does not automatically create a right to a full refund. Actual outbound shipping, return shipping, customs, brokerage, storage, and carrier fees may be deducted from any refund where permitted by law.

17. Customs delays and seizures

Éclat Living is not responsible for ordinary customs-processing delays.

Customers must provide any information or payment lawfully requested by the carrier or customs authority. Failure to respond may result in delay, abandonment, return, or destruction of the shipment.

If a shipment is seized, rejected, abandoned, or destroyed because a prohibited product was ordered, required information was not provided, or import charges were not paid, refund eligibility will depend on the circumstances and applicable law.

18. Packages marked delivered but not received

If tracking indicates that a package was delivered but you cannot locate it:

  1. Confirm that the shipping address on the order is correct;

  2. Check all entrances, porches, garages, mailrooms, parcel lockers, and secure locations;

  3. Ask household members, neighbors, reception staff, or building management;

  4. Review any carrier delivery photograph or notice;

  5. Allow up to 48 hours, because some carriers scan packages before final delivery; and

  6. Contact the carrier using the tracking number.

Then email eclat@eclatliving.store with your order number, tracking number, and a description of the steps you have taken.

We will assist with a reasonable carrier investigation. A delivered tracking scan does not automatically guarantee a refund or replacement, but we will evaluate the available evidence and applicable legal obligations fairly.

Report a delivered-but-missing package as soon as possible, preferably within 7 calendar days of the delivery scan. This reporting request does not limit any mandatory rights provided by law.

19. Lost or substantially delayed packages

A package may be considered lost only after the carrier’s applicable investigation or claim period has passed.

If tracking shows no movement for an extended period or the order is substantially beyond its estimated delivery range, contact us at eclat@eclatliving.store.

We may need to:

  • Contact the carrier;

  • Confirm the delivery address;

  • Request additional information;

  • Wait for the carrier’s investigation; or

  • Ask you to complete a loss declaration where legally permitted.

If the carrier confirms that the shipment was lost before delivery, we will provide an appropriate remedy, which may include a replacement or refund, subject to product availability and applicable law.

20. Damaged shipments

Inspect your order promptly after delivery.

If a package or product arrives damaged, contact us within 7 calendar days at eclat@eclatliving.store and include:

  • Your full name;

  • Your order number;

  • A description of the damage;

  • A photograph of the complete product;

  • Close-up photographs of the damage;

  • Photographs of the external package;

  • Photographs of the internal packaging;

  • A photograph of the shipping label; and

  • Video where useful to demonstrate the issue.

Keep the product, packaging, labels, protective materials, and damaged components until we confirm that they are no longer required. The carrier or fulfillment partner may require these items to process a claim.

Do not repair, alter, assemble, install, or discard a damaged product before receiving instructions.

Depending on the circumstances, we may provide replacement parts, a replacement product, a partial refund, a full refund, or another remedy required by applicable law.

The seven-day reporting request helps us submit carrier claims promptly and does not limit mandatory consumer rights.

21. Incorrect or incomplete shipments

If you receive the wrong product, an incorrect variation, or an order with missing components, contact us within 7 calendar days after delivery.

Provide your order number and clear photographs of:

  • The product received;

  • The product label or identifier;

  • The shipping package;

  • The packing slip, if included; and

  • Any missing or incorrect areas.

Do not return the product before receiving instructions from Éclat Living.

22. Returned-to-sender shipments

A shipment may be returned to the sender because of:

  • An incorrect or incomplete address;

  • An unclaimed package;

  • Refusal of delivery;

  • Failed delivery attempts;

  • Unpaid customs charges;

  • Failure to respond to the carrier;

  • An inaccessible delivery location; or

  • A prohibited or restricted destination.

If a shipment is returned because of an error by Éclat Living or the carrier, we will provide an appropriate remedy at no additional cost.

If it is returned because of customer-provided information or customer action, we may deduct actual shipping, carrier-return, customs, storage, handling, or reshipment costs from a refund where permitted by law.

Additional payment may be required before an order is shipped again.

A returned-to-sender tracking status does not mean that the package has already been received or inspected by us.

23. Refused deliveries

Do not refuse delivery as a method of cancelling or returning an order unless Éclat Living has instructed you to do so.

An unauthorized refusal may cause additional shipping, storage, customs, or return fees and may delay any refund.

Refund eligibility for a refused shipment will be determined after the product is returned and inspected, subject to our Return and Refund Policy and applicable law.

24. Freight forwarders and reshipping services

Orders delivered through a freight forwarder, package-consolidation service, reshipper, export agent, or another third-party receiving service may be subject to additional risk.

Our delivery obligation is ordinarily completed when the package is delivered to the address supplied at checkout, subject to applicable law.

Éclat Living is not responsible for loss, damage, alteration, delay, repackaging, or misdelivery occurring after a freight forwarder or reshipping provider accepts the package.

We may decline or cancel an order sent to a freight-forwarding address when reasonably necessary for fraud prevention, product restrictions, carrier requirements, or other legitimate operational reasons.

25. Risk of loss

Risk of loss or damage passes as provided by applicable law.

Where applicable consumer law requires Éclat Living to remain responsible until you or a person designated by you physically receives the products, nothing in this policy transfers that risk earlier.

Choosing an independent carrier, freight forwarder, or delivery arrangement not offered by Éclat Living may affect when risk transfers, subject to applicable law.

26. Events outside our control

We are not responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, fire, flood, war, civil unrest, government action, sanctions, labor disruption, transportation failure, carrier interruption, public emergency, cyberattack, utility outage, supplier interruption, or similar events.

We will make reasonable efforts to reduce the effects of these events, communicate material delays, and provide any cancellation or refund right required by applicable law.

27. Relationship to our Return and Refund Policy

Shipping-related returns, refused deliveries, damaged products, incorrect products, exchanges, and refunds are also governed by our Return and Refund Policy.

If this Shipping Policy conflicts with a mandatory consumer-protection law, the applicable law will control.

28. Contact us

Questions about shipping, tracking, or delivery may be sent to:

Éclat Living
Email: eclat@eclatliving.store
Website: www.eclatliving.store

Include your full name, order number, delivery address, and tracking number when available. Do not send complete payment-card information or account passwords by email.